Terms and Conditions

1. Agreement to Terms

By accessing or using Merqury ("the Platform"), operated by Double O Digital Marketing Agency ("Company," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the Platform.

2. Description of Service

Merqury is an e-commerce operations platform that helps brands and agencies manage multi-channel sales by connecting platforms like Shopify, WooCommerce, TikTok Shop, Lazada, and Shopee into a single dashboard for orders, fulfillment, and workflows.

3. Account Registration

3.1 Account Creation

To use our Platform, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Be at least 18 years of age

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4. Subscription and Payment

4.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing is available on our Pricing page.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are in Malaysian Ringgit (RM) unless otherwise stated
• Payment is processed through secure third-party payment providers
• Failure to pay may result in suspension or termination of service

4.3 Refunds

Subscription fees are non-refundable except as required by law or as explicitly stated in our refund policy.

5. Acceptable Use

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Attempt to gain unauthorized access to our systems
• Use the Platform for any fraudulent or illegal activity
• Interfere with or disrupt the Platform or servers
• Resell or redistribute our services without authorization

6. Intellectual Property

6.1 Our Property

The Platform and its original content, features, and functionality are owned by Double O Digital Marketing Agency and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Data

You retain all rights to your data. By using the Platform, you grant us a license to use, store, and process your data solely for the purpose of providing our services.

7. Third-Party Integrations

Our Platform integrates with third-party services (Shopify, TikTok Shop, Lazada, Shopee, etc.). Your use of these integrations is subject to the respective third-party terms and conditions. We are not responsible for third-party services or their availability.

8. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates, or modifications that temporarily affect service availability.

9. Limitation of Liability

To the maximum extent permitted by law, Double O Digital Marketing Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

10. Indemnification

You agree to indemnify and hold harmless Double O Digital Marketing Agency from any claims, damages, losses, liabilities, and expenses arising from your use of the Platform or violation of these Terms.

11. Termination, Suspension & Account Bans

11.1 Termination by Us

We reserve the right to suspend, cancel, or permanently ban your account and access to the Platform at our sole discretion, including but not limited to:

• Violation of any provision of these Terms
• Engaging in fraudulent, abusive, or illegal activity through or in connection with the Platform
• Non-payment or repeated failed payments
• Actions that harm, threaten, or disrupt other users, our team, or our infrastructure
• Providing false or misleading information during registration or use
• Any conduct that we determine, at our sole discretion, to be harmful to the Platform, our users, or our business

11.2 Immediate Termination

For serious violations — including but not limited to fraud, abuse, illegal activity, or deliberate harm to the Platform or its users — we reserve the right to terminate or ban your account immediately and without prior notice. In such cases, no refund of any fees paid will be issued.

11.3 Permanent Bans

In cases of repeated violations or severe misconduct, we may issue a permanent ban that prevents you from registering a new account or accessing the Platform in any capacity. We reserve the right to refuse service to any individual or organisation at our discretion.

11.4 Effect of Termination

Upon termination, your right to access the Platform ceases immediately. We will handle your data in accordance with our Privacy Policy. Provisions of these Terms that by their nature should survive termination — including intellectual property, indemnification, and limitation of liability — will remain in effect.

11.5 Cancellation by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused time within a billing period.

11.6 Mutual Responsibility

We are committed to protecting your data and maintaining the security and integrity of the Platform. In return, we expect users to uphold these Terms and act in good faith. Just as we take our obligation to protect your data seriously, we reserve the right to take all necessary measures — including account termination and legal action — to protect Merqury, our team, and our users from harm.

12. Modifications

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with Malaysian law.

15. Contact Information

For questions about these Terms and Conditions, please contact us: